Kixeye

They came into my account and got rid of the gold I had in my inventory. Claiming that there is no way I obtained it naturally even though I got the gold as compensation from one of their support representatives.

They had a furnace event and messed it up by forgetting to take off some of the things we could burn to make resources. They came in and took everything that we gained from burning. After a lot of people quit their game they then decided to give some stuff back which they did. Many people asked for way more stuff than they had taken and most where giving whatever they asked for.

I asked for the exact amount of stuff that was taken and they gave it to me. Fast forward to now months down the road they log into my account and take the gold I was given back stating that after review they had came to the conclusion that I had way more gold than I could have naturally gained. Meaning through events and buying in the shop using real money.

They take from me but there are many players with maxed resources and trillions of troops that without a doubt actually abused the furnace compensation. I have attached pictures from other players resource counts that they got and still have.

At this time I would like to request a refund for the monies spent on this gaming platform because of no receipt of rewards promised in the game. I have now sent in 17 requests in the past few weeks for issues with the game and your customer service is closing the tickets without any explanation or assistance.

The have requested screen shots of tests and I have provided them and then, your customer service rep Yvette, merges the ticket with another ticket that had nothing to do with it and closes it. Your customer service refuses to help and closes tickets and will not provide any explanation or even confirm that I did or didn't receive the items. This has been done on over 25 tickets sent in.This is a fraud be perpetuated against me and many other players on the gaming platform and I am in the process of setting up a filing date with a corporate law attorney to address this fraud in the way of a Class Action Lawsuit. I have filed complaints with the BBB and with the FTC and FCC and I will be following up on those in the coming weeks.

If you wish to address this before and settle this amicably I would like to do so. I would also like to request at this time to preserve all documents in your company or contractors that have dealt with Customer Service, previous litigation, in house communications or communications to include emails, texts, calls and any other form of messaging, any developers or programming issues to deal with any complaint of fixes, Training or any provided to your employees, You companies chief Management group to include the CEO or President, COO, CTO, CSO, CPO, CFO their information and contact information, any other investor in the company. I would like to get your General Counsels information to forward to my counsel and have them deal directly with him.

I have tried not almost 100 times to have my issues addressed and they are the same issues that are being disregarded by your customer service agents. I look forward to your response.