1 comment
Not resolved

Update by user Sep 21, 2016

i was offered a full base reset from base level 105 back to level 1 with 500 gold and a couple blueprints all because im a valued customer.. well if this is customer care and you cant fix the problem your in the wrong job

Update by user Sep 21, 2016

i also sent a message to CM Scarlett the kixeye support manager on the kixeye forum as well as private message him.i got 2 replies.

no1, Discussion of cheating or CS responses is forbidden by the Community Rules.

https://www.kixeye.com/forum/discussion/530465

2nd, Your account has been jailed, which means you will be unable to create new discussions.Should you choose to return to Battle Pirates, you are welcome to continue to participate in the forum community provided you follow the rules.

ive been following and abiding by the rules for 5 years and putting coin in there pockets to feed there greedy ***.

Original review posted by user Sep 21, 2016

just before september raid i was having an issue with retrofit lab timer adding time by just over 4 hours therefore if i was to coin it would cost me an extra 8 gold. i sent screenshots of this showing the countdown timer changing.

kixeyes reply was,

your timers are wrong please send screen shots showing time and date in them so i did.

kixeye's reply was,

the timers are still wrong please send video evidence of issue.

this i did, 2 videos 1 from my iphone with close up of time and date and the countdown timers changing the second video was done through bandicam showing same thing but in full screen.

kixeyes reply was,

i am sorry we are not allowed to open video files can you make a youtube video and forward us on the link.

again this i done i made the youtube video which can be viewed under title , retro lab timer issue on kixeye server.

kixeye's reply. we have banned your base

i was a level 105 and just spent over 250 on the friday 16.09.16

if i was a hacker why would i *** to add time to to retro fits and i just used 5x 1 day ship build tokens on vendetta hull and coined the rest to build the 3rd in fleet.

I liked: Meeting new people from around the world.

I didn't like: Fact that kixeye banned peeps without dooing their homework.

Review #922764 is a subjective opinion of a user.

1.0
Staff
Discounts and Special Offers
Price Affordability
Advertised vs Delivered
Value for money
Website
Delivery Service
Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reason of Review / Monetary Loss being falsely accused of cheating and having my base banned / $1350
Preferred solution my base reinstated 1077144

Had an Experience with Kixeye?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Jeddah, Makkah, Saudi Arabia #1216228

they dont want anyone to post how they cheat to player this issue has been there since retro lab came out nd they never fix cause it gives them more money

You May Also Like

Kixeye - After i buy gold they suspended my account Kixeye "I was so surprise that kixeye suspended my account after i bought gold from them, for the past one year i have spend more than $1000 from this game (war..." Read more Kixeye - Y get banned for no resson Kixeye "y get banned gabykatut id number 15726675 in war commander after 1 year end a half for no resson never cheat is banned me KT after send mass..." Read more Kixeye scam in war commander Kixeye "i was suspended of war commander i have sent 2 tickets to customer support and have had no reply over a period of 24 hours and still have not received..." Read more Kixeye - Photo evidence of fellow players cheating for their own gain Kixeye "here is 2 photos of whats been done to me over at least 6-7 days,really unfair,i play the game fair but these others used me to gain xp and steal..." Read more Color By Pascale - No DELIVERY OF PRODUCT Color By Pascale "Ordered from them on 5/31/17 never received my product received order confirmation and delivery tracking information on 6/7/17. But have never received product and tracking information went to track nothing..." Read more Justanswerlegal Questions - I locked into the "service" on the 23.6.17 on the assumption that 4 $5 (Bankcard) I might get a brief referral regarding an issue of Contract Law. Justanswerlegal Questions "I supplied my BankCard details with a synopsis of my sons problem. What i received was advice that Contract law is complicated(I knew that) did i want to talk to..." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Harley Davidson - Treated like i have Leprosy Harley Davidson "oregon city oregon went down to harley here today was told they dont service anything under a 1999 i wanted 2 rims mounted on new tires and a sprocket. told..." Read more