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Update by user Sep 21, 2016

i was offered a full base reset from base level 105 back to level 1 with 500 gold and a couple blueprints all because im a valued customer.. well if this is customer care and you cant fix the problem your in the wrong job

Update by user Sep 21, 2016

i also sent a message to CM Scarlett the kixeye support manager on the kixeye forum as well as private message him.i got 2 replies.

no1, Discussion of cheating or CS responses is forbidden by the Community Rules.

https://www.kixeye.com/forum/discussion/530465

2nd, Your account has been jailed, which means you will be unable to create new discussions.Should you choose to return to Battle Pirates, you are welcome to continue to participate in the forum community provided you follow the rules.

ive been following and abiding by the rules for 5 years and putting coin in there pockets to feed there greedy ***.

Original review posted by user Sep 21, 2016

just before september raid i was having an issue with retrofit lab timer adding time by just over 4 hours therefore if i was to coin it would cost me an extra 8 gold. i sent screenshots of this showing the countdown timer changing.

kixeyes reply was,

your timers are wrong please send screen shots showing time and date in them so i did.

kixeye's reply was,

the timers are still wrong please send video evidence of issue.

this i did, 2 videos 1 from my iphone with close up of time and date and the countdown timers changing the second video was done through bandicam showing same thing but in full screen.

kixeyes reply was,

i am sorry we are not allowed to open video files can you make a youtube video and forward us on the link.

again this i done i made the youtube video which can be viewed under title , retro lab timer issue on kixeye server.

kixeye's reply. we have banned your base

i was a level 105 and just spent over 250 on the friday 16.09.16

if i was a hacker why would i *** to add time to to retro fits and i just used 5x 1 day ship build tokens on vendetta hull and coined the rest to build the 3rd in fleet.

I liked: Meeting new people from around the world.

I didn't like: Fact that kixeye banned peeps without dooing their homework.

Review #922764 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Customer service
Product or Service Quality
Website
Delivery Service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Staff
Price Affordability
Value for money
Discounts and Special Offers
Reason of Review / Monetary Loss being falsely accused of cheating and having my base banned / $1350
Preferred solution my base reinstated 1077144

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Anonymous
Jeddah, Makkah, Saudi Arabia #1216228

they dont want anyone to post how they cheat to player this issue has been there since retro lab came out nd they never fix cause it gives them more money

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