I am a paying player on Battle Pirates, but getting increasingly anoyed with Kixeye. They have these monthly raids events, in which after 12h they change the difficulty if they don't make enough money out of it, which gives early birds an unfair advantage in obtaining points.
In addition they frequently release content which is not performing as claimed, or it is listed with better specs then Kix intended, so post people paying coin to win these items, kix lowers the specs on the items detail listing rather then fixing the specs and upping it.
In addition they are highly incapable of detecting or preventing hackers. If a hacker does get caught finally after months, they generally take away 1-2 items, but leave all their other hacked content, and give them their bases back.
And even if perma banned there is nothing stopping users from using an old base and hacking it all back up there again.
This person wrote the review because of poor customer service of kixeye battle pirates from Kixeye. Reviewer claimed that he or she lost $1000 and wants Kixeye to "i don't want or need any money back. i just want kixeye to prevent hackers with automated database filters checking tables when people have no coin but instantly speed up builds or upload new blueprints's to their account. kix needs to be thorough".
The most disappointing in user's experience was hackers, cost, poor customer service and goods often changed from how advertised. Author liked the most battle and different hulls with significant differences and use. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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